W Austin

Except for the employee entering my room unannounced it was fine. The hotel did everything to find out who it was which was nice.

Our stay at the W Austin was nothing short of amazing — the atmosphere, the design, the vibe, and the energy of the staff were all top-notch. The hotel feels modern, fun, and upscale, exactly what you’d hope for in downtown Austin. That said, we did run into a couple of small issues during our stay, but that’s where the real highlight came in — Vesna, the front desk manager. She was absolutely incredible. Every problem we had, she fixed immediately and with such grace and professionalism. She went above and beyond to make sure we were happy, checking in personally and making sure everything was right. Because of her, what could’ve been a small disappointment turned into an unforgettable experience. You can tell she genuinely cares about guests and takes pride in making sure everyone leaves smiling. Huge thank you to Vesna and the entire W Austin team — we’ll definitely be back and recommending this hotel to friends visiting Austin!

First off the W has to be one of the nicest hotels I stayed at. From the front desk to room, everything seemed trendy and beautiful. I gotta give a big shout out to Jamal the vallet attendant at the front, He has a perfect blend of professionalism and personality. We will be back.

Our new favorite hotel in Austin, period. if you're looking for a nice, quaint hotel in downtown ATX, look no further. Despite its size, it has the feel of a boutique hotel. No crowd. No wait. The valet service, albeit pricey at $60 per night, is by far the best we've experienced anywhere. Two valet attendants helped us at vehicle dropoff and four (yep quatro!) at pickup. The staff everywhere are sharp and professional. We received a complimentary pour of Prosecco at check-in. We got a corner room with lots of windows and a great view. Although small, it was ample. The room is gorgeously appointed with outlets and amenities galore. Plenty of closet space. Bath area is uber modern and clean. The king-size bed was comfy and the pillows were great.

My experience at the W Hotel in Austin was amazing from start to finish. The atmosphere is modern, clean, and full of great energy, the kind of place that makes you feel instantly relaxed. The front desk staff were friendly and professional, and the valet team was especially impressive. Jamal went above and beyond by greeting me right away, was incredibly polite, and made sure my car was handled with care. Everything ran smoothly, and his positive attitude really stood out. Between the great service, the convenient location, and the overall vibe, I’d definitely recommend staying here!

Joell from valet parking was very kind to me and my daughter!! Truly great customer service, thank you so much, very grateful